21 YEARS OF QUALITY MANAGEMENT AND CONSUMER PROTECTION IN ROMANIA - Polish Journal of Management Studies

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21 YEARS OF QUALITY MANAGEMENT AND CONSUMER PROTECTION IN ROMANIA

Abstracts > Vol 7

21 YEARS OF QUALITY MANAGEMENT AND CONSUMER PROTECTION IN ROMANIA
Drăgulănescu N-G. *

Abstract: The former socialist/ communist rule kept Romania almost isolated from the Western World during about half a century (1945-1989). All about 7000 Romanian former state-owned companies (which were operational at the end of 1989) were obliged, by Law, starting the years 60, to organize their own so-called “CTC (Technical Quality Control) Department”, in order to only inspect the quality of their products. In 1992, two years only after the fall of Ceausescus dictatorship, in Romania were published both the first Romanian edition of famous ISO 9001 standard (in 1987, when ISO published its first international issue, the former Romanian regime did not allow the translating of it in Romanian!) and the first Consumer Protection Act in Romanias history. This paper introduces - from both historical and professional insiders perspective - the most important facts, challenges, issues and outcomes of these very important events, happened over two decades ago.

Key words: Romania, quality management, consumer protection, legislation, organizations, approaches

Introduction

Romania is the ninth largest country of the EU by area [about 238,400 square kilometers (92,000 sq mi)] and has the seventh largest population of the EU (with over 19 million people). Its capital and largest city is Bucharest - the tenth largest city in the EU (with a population of around 2 million).
Romania joined NATO on 29 March 2004, the European Union on 1 January 2007 and is also a member of the Latin Union, of the Francophonie, the OSCE, the WTO, the BSEC and the United Nations.”
Like for other former “socialist” countries, the transition of Romania to the functional free market economy, between years 1990-2000, included the transition of companies and of other organizations from State "Quality Control" towards the much more efficient "Quality Assurance" and "Total Quality Management” approaches.


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Summary

1. Todays Romania has over 800,000 registered companies (mostly private) which are striving to compete - within the Global Market - through their quality products/ services - by implementing more efficient Quality Management approaches, like “Quality Assurance” and  “Total Quality Management”.
2. Romania needs formal national policies/ strategies dedicated to quality promotion, competitiveness development and consumer
education.
3. The most important pan-European quality organizations - like EOQ (European Organization for Quality) and EFQM (European Foundation for Quality Management) may be invited to involve themselves - within European programs and with European financing - in supporting Romanian Government and internationally certified Romanian quality experts, in order to improve the competitiveness through quality of Romanian products and providers.


References

[1]. Drăgulănescu N., Drăgulănescu M. – Quality management of Services, Editura AGIR, Bucharest, Romania, 2004
[2]. Foster S. Thomas – Managing Quality - An Integrative Approach; Prentice Hall, New Jersey, USA, 2001
[3]. Drăgulănescu, N., Niculescu, C.  – Quality Management, Editura NICULESCU, Bucharest, Romania, 2000
[4]. Drăgulănescu, N. – Quality in Romania; From Passive-Repressive Approach to Total Quality, Editura Alternative, Bucharest, Romania, 1996
[5]. Cătuneanu, V., Drăgulănescu, N. - Quality Awards, Romanian Foundation for Quality Promotion, Bucharest, Romania, 2001
[6]. Kot S., “Analysing the Effectiveness of Supply Chain Management Through Customer Satisfaction Assessment - Dairy Industry Case”, W:Problemy povysenija effektivnosti dejatel'nosti predprijatij. Pod red. A.I.Rubachova. Brest.gosud.techn.univ., 2005.
[7]. Drăgulănescu, N. - The impact of transposing EU quality systems on selected Romanian industrial sectors (in English), Pre-accession impact studies, Study no.6, European Institute of Romania, Bucharest, Romania, 2003



21 LAT ZARZĄDZANIA JAKOŚCIĄ I OCHRONA KONSUMENTÓW W RUMUNII


Streszczenie: Poprzednie komunistyczne/socjalistyczne zasady trzymały Rumunię w izolacji od świata zachodniego, przez ponad pół wieku (1945-1989). Około 700 rumuńskich przedsiębiorstw państwowych (które działały pod koniec 1989 roku), były zobowiązane, przez prawo, od lat 60-tych to organizacji własnych oddziałów zwanych Technicznymi Oddziałami Jakości, w celu przeprowadzania kontroli jakości swoich produktów. W roku 1992, dwa lata po udaku reżimu Ceausescu, w Rumunii opublikowana została pierwsza norma ISO 9001 (w 1987 roku, kiedy ISO opublikowała swoją pierwszą miedzynarodową normę, rząd w Rumunii nie wyraził zgody na jej tłumaczenie) a także Consumer Protection Act pierwszy w historii Rumunii. Niniejszy artykuł przedstawia zarówno z perspektywy historycznej jak i zawodowej najważniejszenie fakty, wyzwania, problemy i rezultaty tych ważnych wydarzeń, które miały miejsce ponad dwie dekady temu.


Słowa kluczowe:
Rumunia, zarządzanie jakością, ochrona klientów, prawo, organizacje, podejścia

 
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