AN IMPROVEMENT OF INFORMATION PROCESSES IN ENTERPRISES – THE ANALYSIS OF SALES PROFITABILITY IN THE MANUFACTURING COMPANY USING ERP SYSTEMS - Polish Journal of Management Studies

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AN IMPROVEMENT OF INFORMATION PROCESSES IN ENTERPRISES – THE ANALYSIS OF SALES PROFITABILITY IN THE MANUFACTURING COMPANY USING ERP SYSTEMS

Abstracts > Vol 10.2

AN IMPROVEMENT OF INFORMATION PROCESSES
IN ENTERPRISES
THE ANALYSIS OF SALES PROFITABILITY IN THE MANUFACTURING COMPANY USING ERP SYSTEMS
Kościelniak H. 0
* Prof. Helena Kościelniak
, Czestochowa University of Technology, Faculty of Management
*corresponding author: helenak@zim.pcz.czest.pl


Abstract
: Processes constitute an inseparable element of the technical, social or organizational system. Moreover, they show the dynamics of the organization and they are subordinated to its goals; they actuate the organizational reality and they enable the cause and effect analysis of the changes taking place in the organization and its constituent elements. The aim of the paper is the multidimensional assessment of management of sales profitability of manufacturing companies using ERP systems; in the paper there are presented the images (windows) - of the evaluation of the enterprise performance; their exemplification was given to the enterprise under research. The collected and ordered information satisfy the information needs of decision-makers at the level ensuring methodological rationality of the decision.

Key words
: information processes, sales profitability, information technology

Information processes of enterprises and their development
On the grounds of praxeology, the process is a combination or a range of permutation events, running in time, which are recognized as a whole on account of specific highlighted features (Davenport, 1993). The highlighted whole consists of sequentially performed operations, mainly aiming at creating value for clients and stakeholders. As Brillman notices, processes are most frequently divided into two groups:
operational (business processes), defined as central processes, with the help of which there is created the value for the client and other interested parties,
auxiliary processes, creating the conditions for the development of operational processes; they have internal clients; they may be divided into support processes and management processes (Brillman, 2002).
Each enterprise ought to develop its own map of processes. The basic processes for the enterprise are the ones which are of critical importance for its success at a given time (Jelonek and Stępniak, 2013; Pachura, 2012). Their correct interpretation may be useful while establishing strategic development priorities (Hedstrom et al., 2011). In process enterprise, operational processes consist of six main types:

understanding customer market,
developing the vision and strategy,
manufacturing products and services,
marketing and sales
production and deliveries in state-owned and service enterprises, and
invoicing and providing service to clients.

In process enterprise the management and support processes also include six types, such as:

human resources management and staff development,
information systems management,
management of financial resources and assets,
implementation of environmental programs,
management of external relations, and
management of development and changes.

full version


Conclusions
Profitability is the reflection of the effects of enterprise management and the reports in this field constitute an instrument of communication of the management with stakeholders of the enterprise and they allow to establish the measures of strategic achievements and their monitoring since there is dependency between reporting in the area of profitability and management, resulting from the fact that reliable information on the capability of enterprise for generating profit involves
a range of images and predictions, whose credibility depends on the quality of the system of the enterprise management, also using Information Technology. The presented images of ordering the results of the enterprise activity may be the basis for the construction of the system of strategic information as they concern repetitive decisions, taken in the enterprise repeatedly in different aspects.

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DOSKONALENIE PROCESÓW INFORMACYJNYCH
W PRZEDSIEBIORSTWACH - ANALIZA RENTOWNOŚCI SPRZEDAŻY W PRZEDSIEBIORSTWIE PRODUKCYJNYM
Z WYKORZYSTANIEM SYSTEMÓW ERP

Streszczenie: Procesy stanowią nieodłączny element systemu technicznego, społecznego czy organizacyjnego. Co więcej, ukazują dynamikę organizacji i są podporządkowane jej celom; dynamizują rzeczywistość organizacyjną oraz umożliwiają analizę przyczynowo- skutkową zmian zachodzących w organizacji i jej składowych elementach. Celem opracowania jest wielowymiarowa ocena zarządzania rentownością sprzedaży przedsiębiorstw produkcyjnych przy wykorzystaniu systemów ERP; w opracowaniu przedstawiono obrazy (okna) oceny wyników działalności przedsiębiorstwa; ich egzemplifikację podano dla badanego przedsiębiorstwa. Zebrane i uporządkowane informacje zaspokajają potrzeby informacyjne decydentów na poziomie gwarantującym metodologiczną racjonalność decyzji.


Słowa kluczowe:
procesy informacyjne, rentowność sprzedaży, Information Technology

周圍過程改進信息企業。案例分析採用ERP盈利能力銷售自產的企業系統

摘要:該過程是在技術系統,社會或組織的一個組成部分。此外,他們還表現出了組織的動態和其目標是次級債;更有活力的組織現實,讓事業和組織的變化和它的構成要素的影響的分析。該研究的目的是盈利銷售使用ERP系統的製造企業管理的多維評估;該研究提出了圖像(窗口)評估企業的業績;其例示提供給調查公司。收集和結構化信息滿足的水平,保證方法的合理性決定的決策者對信息的需求。
關鍵詞:信息處理,對銷售退回,信息技術


 
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