ANALYSIS OF PERSONNEL PERFORMANCE TO IMPROVE QUANTITY AND QUALITY SERVICES TO THE PEOPLE
Abstract: The purpose of this study, given the important role of different ways to improve the quality and quantity of public services by using best practices, share resources and ultimately increases efficiency and satisfaction of serving people. Our attempt to be analyzed both profit organizations and non-
To be introduced to services should first know what it is. Services is working or activity something that is done by a person, company or industry to another or others. Any company that the product is non-
Summary and provide solutions
Given that environmental changes have increased customer awareness and expectations of customers and clients grew larger, so to raise expectations reputations government should reform the administrative appeals.
Administrative reform must take place through more interaction between customers and agents because otherwise the organization will not be able to meet customer expectations resulting in customer satisfaction and reduced administrative system of the country to be questioned. Therefore, organizations will be able to be successful which not see to clients as a case, but watching customers as an important factor of existence. And also for better development of the country have used the time and money in the reasonable forms. Since that most resources and tools are available to the government , so the use of modern methods of management to provide high quality services to the population and thus to reduce the loss of time is an important necessity . Result of modern management practices in different countries and in countries like Iran , suggests that in addition to saving a lot of time and resources , taking into account the performance of personnel led to increased confidence of population and participation of the population in making the right decisions. Also feedback and ideas on how to provide services to persons properly lead management practices improved.
Government through the use of e -
Besides public organizations , private organizations for their survival must be understanding of their customer requirements and should attempt to meet their needs and better ways to compete and survive in the market . As was explained in the context of the results of this study show that between staff performance and improving the quantity and quality of services for people(clients) is a positive relationship and all organizations (public and private ) should be trying to improve their staff performance and use of new methods of management
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ANALIZA EFEKTYWNOŚCI PERSONELU W CELU POPRAWY JAKOŚCI I ILOŚCI USŁUG DLA SPOŁECZEŃSTWA
Streszczenie: Celem niniejszego artykułu jest zaznaczenie roli różnych sposobów, wykorzystujących najlepsze praktyki czy dzielenie się zasobami, stosowanych w celu poprawy jakości i ilości usług, świadczonych dla społeczeństwa. W naszym podejściu, analizowane były zarówno organizacje profit jak i non-
Słowa kluczowe: analiza, wydajność, efektywność personelu, usługi świadczone dla ludności