ANALYSIS OF PERSONNEL PERFORMANCE TO IMPROVE QUANTITY AND QUALITY SERVICES TO THE PEOPLE - Polish Journal of Management Studies

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ANALYSIS OF PERSONNEL PERFORMANCE TO IMPROVE QUANTITY AND QUALITY SERVICES TO THE PEOPLE

Abstracts > Vol 7

ANALYSIS OF PERSONNEL PERFORMANCE TO IMPROVE QUANTITY AND QUALITY SERVICES TO THE PEOPLE
Khodaparasti R.B.

Abstract: The purpose of this study, given the important role of different ways to improve the quality and quantity of public services by using best practices, share resources and ultimately increases efficiency and satisfaction of serving people. Our attempt to be analyzed both profit organizations and non-profits. Any organization at any level, in order to be viable, it should more accurately, and meet customer requirements and customer needs, and take into account their corporate policies. Therefore, in this paper, the model chi-square and a sample of 150 people, consisting of men and women in offices irrigation, municipal finance, and City Hall of Urmia (Iran) were used. The results of this study indicate that staff performance plays a significant role in improving the quality and quantity of services to the people.

Keywords:
staff performance, quality, quantity, customer service, Iran.

Introduction

To be introduced to services should first know what it is. Services is working or activity something that is done by a person, company or industry to another or others. Any company that the product is non-visible and intangible known as a company that provide services such as banks, insurance companies, hotels, accounting firms, government agencies and others. The role of services economy in the world after World War II grew steadily in many ways. Service is not part of the activities surrounding the economy, but considers that it is the heart value created in the economy. As the country's economic development in the change in non-industrial societies in industry and finally post-industrial society even more prominent role in the economy is service. No economy can do without an infrastructure that provides transport services and communications for the task, and furthermore, no economy cannot without public services such as education and health, survive. So today dominate the global economy service. In other words almost 70 percent of GDP and over 60 percent of employment opportunities in developed countries comes from the service sector.

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Summary and provide solutions

Given that environmental changes have increased customer awareness and expectations of customers and clients grew larger, so to raise expectations reputations government should reform the administrative appeals.
Administrative reform must take place through more interaction between customers and agents because otherwise the organization will not be able to meet customer expectations resulting in customer satisfaction and reduced administrative system of the country to be questioned. Therefore, organizations will be able to be successful which not see to clients as a case,  but   watching   customers   as an important factor   of existence.   And also   for   better   development of the country   have   used   the   time and   money   in   the   reasonable   forms.   Since that most   resources   and tools   are available to   the government , so  the use   of   modern methods   of   management   to provide   high quality   services   to the population   and thus   to reduce the   loss of time   is an   important   necessity .  Result of   modern management   practices   in different   countries and   in countries   like Iran ,  suggests   that in addition   to saving   a lot of   time and resources ,  taking into account the   performance   of   personnel   led   to increased   confidence  of population  and participation   of   the   population  in  making   the right decisions.   Also   feedback   and   ideas on how to   provide   services   to   persons   properly   lead   management   practices   improved.
Government   through the use   of e -government,  distance   work,   legislation   in the field,   and educating   staff   trying to   serve   more favorable   shape   to perform its tasks   and use   of   resources ,  energy and time   efficient   shape .  As already   mentioned , of course,  all   this   is done under the   shadow of   the correct application of   modern management   methods .

Besides   public   organizations ,  private organizations   for   their survival   must   be   understanding of   their   customer requirements   and   should attempt to   meet   their needs   and better ways   to compete   and survive   in the market .  As   was explained   in the context of   the results   of this study show   that   between   staff   performance   and   improving the quantity and   quality  of  services for   people(clients)   is   a positive relationship   and   all organizations   (public   and private ) should  be   trying   to improve   their staff   performance   and   use of new   methods  of  management

References


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ANALIZA EFEKTYWNOŚCI PERSONELU W CELU POPRAWY JAKOŚCI I ILOŚCI USŁUG DLA SPOŁECZEŃSTWA

Streszczenie: Celem niniejszego artykułu jest zaznaczenie roli różnych sposobów, wykorzystujących najlepsze praktyki czy dzielenie się zasobami, stosowanych w celu poprawy jakości i ilości usług, świadczonych dla społeczeństwa. W naszym podejściu, analizowane były zarówno organizacje profit jak i non-profit. Każda organizacja, na każdym poziomie, aby być opłacalnym, powinna dokładniej wypełniać wymagania klientów w celu zaspokojenia ich potrzeb, z uwzględnieniem swojej polityki organizacyjnej. Dlatego też, w niniejszym artykule zawarty został model Chi- kwadrat i próbka 150 osób, składająca się z mężczyzn i kobiet, pracujących w biurze nawadnianie, biurze finansów miejskich i w Ratuszu w Urmie (Iranie). Wyniki przeprowadzonego badania wskazują, że wydajność pracowników odgrywa znaczącą rolę w poprawie jakości i ilości usług świadczonych dla społeczeństwa.

Słowa kluczowe: analiza, wydajność, efektywność personelu, usługi świadczone dla ludności

 
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