ASSESSING THE USE OF KNOWLEDGE MANAGEMENT TOOLS IN A SME BASED ON THE REAL CASE STUDY - Polish Journal of Management Studies

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ASSESSING THE USE OF KNOWLEDGE MANAGEMENT TOOLS IN A SME BASED ON THE REAL CASE STUDY

Abstracts > Vol 6

ASSESSING THE USE OF KNOWLEDGE MANAGEMENT TOOLS IN A SME BASED ON THE REAL CASE STUDY
Patalas-Maliszewska  J., Kłos S.

Abstract: Small and medium sized enterprises (SMEs) still treat expenditure on the purchase of the knowledge management (KM) tools as an expense and not in the category of investment. It seems that in order to motivate an SME to implement a KM tool to support it should be shown the advantages and disadvantages benefits of such activities. In this paper, the authors provide a practical approach for measuring the contributions and impacts of the use of a KM tool in a SME.

Keywords: Knowledge management tools; SMEs;  locating and capturing knowledge

Introduction

Managing SMEs and building their competitiveness is not an easy task. Such enterprises not only differ in their organizational potential (managerial, intellectual, financial), but also in their operational power in relation to their surroundings, their susceptibility to external influences and their reactions to the needs of the market etc. Knowledge management is aimed at providing the right information for the appropriate personnel at the right time [2, 3, 8, 10, 11, 12, 14].  The knowledge management is promoted as an important and necessary factor for organisational survival and maintenance of competitive strength in SME. Therefore this study focuses on understanding the role of the knowledge management tools using in SMEs.
The proposed approach, which is related to the assessment of the implementation KM tools in the SMEs, allows to solve the following problem. On the one hand there is the business model of the SME with defined functional areas, the sets of business processes, the sets of benefits of implementing the KM Tools for Locating & Capturing Knowledge (see Figure 1) and on the other hand there is the set of KM Tools for Locating & Capturing Knowledge (see Table 1). Allowing responding to the following question: whether the implementation of the KM Tool for Locating & Capturing Knowledge will guarantee the enterprise to obtain the defined benefits during a specified period? So, the aim of this work is to present the benefits of implementing the KM Tools for Locating & Capturing Knowledge in the SME. ...

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Summary

SME owners need to find out how information and communication technologies as well as KM tools can assist them. But it is not an easy decision for them buying knowledge management tools. And it really is just the first step to building a knowledge management system in the company. SMEs, unlike large companies, do not have the capital to purchase such tools, as well as full implementation of knowledge management system. According to the report: "Information Society in Poland. Statistical results from the years 2006-2010", published in November 2010, in a group of small companies in Poland with ERP software had in 2010:  6.6% of enterprises (5.4% in 2009), and medium 22% (20.1% in 2009). In that context arises the another research question: whether a model for the assessment the effectiveness of KM tools implementations for SMEs,  especially for the small enterprises, which the use will motivate these companies to purchase special KM tools? It is hoped that the study will help to identify some of the benefits of  KM tools implementation for the service small enterprise and to establish what it could take to improve firm performance through KM tools.

OCENA ZASTSOWANIA WYBRANYCH NARZEDZI ZARZĄDZANIA WIEDZĄ NA PRZYKŁADZIE PRZEDSIEBIORSTWA SEKTORA MSP

Streszczenie : Małe i Średnie Przedsiębiorstwa (MSP) ciągle postrzegają zakup narzędzi wspomagających zarządzanie wiedzą w kategorii wydatków, a nie inwestycji. W artykule autorzy podjęli próbę pomiaru korzyści wynikających z wdrożenia takich narzędzi na przykładzie przedsiębiorstwa sektora MSP.  Zaproponowano wskaźniki pomiaru tych korzyści oraz pokazano wyniki przeprowadzonych analiz.

Słowa kluczowe
: narzędzia zarządzania wiedzą, MSP, lokalizacja i przechwytywanie wiedzy


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