EVALUATION of KNOWLEDGE MANAGEMENT in SMALL and MEDIUM-SIZED ENTERPRISES - Polish Journal of Management Studies

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EVALUATION of KNOWLEDGE MANAGEMENT in SMALL and MEDIUM-SIZED ENTERPRISES

Abstracts > Vol 8

EVALUATION OF KNOWLEDGE MANAGEMENT IN SMALL AND MEDIUM-SIZED ENTERPRISES
Kulej-Dudek E.*


Abstract
: This paper presents the results of the study which analysed knowledge management in small and medium-sized enterprises in the Częstochowa powiat. A Model of Stages in Employee Knowledge Growth was developed as an evaluation tool. The activities and behaviours of employees concerning management of knowledge resources were also characterized in the context of current knowledge-based processes.

Keywords: knowledge management, Model of Stages in Employee Knowledge Growth, SME

Introduction

Technological innovation in recent years, globalization of economic activities, and social and economic transitions have transformed the classical approach to competitiveness and methods of managing enterprises in under conditions of the innovative knowledge-based economy [1]. This economy should be dominated by high flexibility of operations, focus on extending knowledge, developing employees' skills, investments in continuous improvement and orientation towards knowledge management. Knowledge management has become a key problem in the context of management of contemporary enterprises. The need arises for performance of small and medium-sized enterprises to be analysed in the aspect of knowledge management in order to diagnose the status of knowledge. Knowledge resources are considered as the most essential from the standpoint of operation of enterprises because, if properly managed, knowledge provides the basis for development of competitive and innovative business processes and business solutions [2]. Knowledge represents a specific resource that differs significantly from factors of production. Managing these resources require a specific approach to the strategy, structure and organizational culture, and choosing appropriate knowledge management tool or acquisition of new employee competencies. Each employee, using their knowledge, experience and skills, generate value through creative thinking, analysis, synthesis and formulation of views. Further, using the tools, structures, systems and procedures that support knowledge development and knowledge flow, the employee makes decisions and takes activities to make the knowledge available for achievement of the enterprise's goals. The aim of this paper is to assess the status of knowledge management in small and medium-sized enterprises and evaluate the level of knowledge and employees' activity in this field.


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Summary

The Model of Stages in Employee Knowledge Growth was designed to indicate, to the entrepreneurs interested in implementation of the efficient knowledge management, the areas, processes and aspects connected with this problem and provide them with tools and opportunities for evaluation of actual status and awareness in terms of knowledge management in the enterprise. The degree to which an enterprise utilizes knowledge management effectively, using the processes of localization, acquisition, collecting, development, sharing, distribution and storage of knowledge, is an indicator of the enterprise's maturity in this field. Measurement of the maturity of solutions in the area of knowledge management represents a point of reference for improvement in its status. However, in order for the knowledge acquired by an employee to be fully available, one should develop a specific environment, organizational culture and procedures to mobilize and motivate sharing the knowledge at all stages in management of the enterprise.

References

[1]. Dima I.C., Nowicka-Skowron M., Modrak V., Grabara J., Managementul activitatii de servire, in: Elemente de logistica utilizate in managementul operational industrial. Ed. Ioan Constantin Dima, Maria Nowicka-Skowron, Vladimir Modrak, Janusz Grabara, Apeiron Eu, 2010.
[2]. Nowakowska A., Wiśniewska-Sałek A., Innowacyjne rozwiązania w zakresie identyfikacji produktów a przedsiębiorczość, Logistyka vol. 6/2012
[3]. Pypłacz P., Clusters As An Opportunity For Development Of Family Enterprises. Polish Journal of Management Studies Vol. 7 2013, s. 221-220
[4]. Smoląg K., Personalization of Employee's Knowledge in Virtual Labour Space. Polish Journal of Management Studies Vol.6 2012, s.174-183
[5]. Tiwana A., Przewodnik po zarządzaniu wiedzą. E-biznes i zastosowania CRM. Placet, Warszawa 2003, s. 343


OCENA STANU ZARZĄDZANIA WIEDZĄ W MAŁYCH I ŚREDNICH PRZEDSIĘBIORSTWACH

Streszczenie:

W artykule przedstawiono wyniki badań w zakresie oceny stanu zarządzania wiedzą w polskich małych i średnich przedsiębiorstwach z powiatu częstochowskiego. Opracowano Model Etapów Wzrostu Wiedzy Pracowników stanowiący narzędzie oceny. Scharakteryzowano działania i zachowania pracowników w zakresie zarządzania zasobem wiedzy przedsiębiorstwa w kontekście istniejących procesów związanych z wiedzą.

Słowa kluczowe: zarządzanie wiedzą, model etapów wzrostu wiedzy pracowników, małe i średnie przedsiębiorstwa

評估知識管理在中小規模企業

摘要:本文提出了分析知識管理在小型和中型的企業在琴斯托霍瓦powiat研究的結果。在員工知識生長階段的模型被開發作為評價工具。關於知識資源管理員工的活動和行為也進行了表徵在當前知識型進程的背景下。
關鍵詞:知識管理,員工的知識增長,中小企業的階段模型。


 
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