IT Profiles in Request of Outsourcing and Final Customers - Polish Journal of Management Studies

Polish Journal of Management Studies
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IT Profiles in Request of Outsourcing and Final Customers

Abstracts > Vol 9

Szlęzak P.

Abstract: This document is related to IT industry, which is successively developed by domestic and foreign companies. IT market is generally divided by hardware, software and IT services. Companies operated on this sector provide the following IT services: monitoring, service / help desk, infrastructure and application management, etc. Having more and more investors, which employ candidates related to IT activity, nowadays it is difficult to search and find the appropriate profiles of future associates. This is the chance for recruitment agencies and outsourcing companies to become a supplier of their potential customers. To provide suitable candidates headhunters are highly specialized to recognize customer needs and compare them to recruited profiles. The document present, which IT positions are the most wanted by large outsourcing companies and final customers.    

Key words:
IT market, recruitment, outsourcing, resources, application management, infrastructure management, IT technologies


IT market provides to other industries and individual customers more and more opportunities. Growing revenue, increasing the level of technology and providing high salaries to associates are reasons both for companies and candidates seeking for employment to find each other. IT industry offers different kind of vacancies and communicate current needs and requirements. After establishment of new investors IT services became wider and demand for new resources increased.
Positions related to the area of IT are different from e.g. HR, logistic, sales, marketing, etc. Information technology has to be strongly specialized, because of many technologies, systems and activities, which cannot be handle by one person. First, general division is between application and infrastructure management. Going further, there are divisions by technologies, platforms, databases, systems, such as Java Developer, .NET Programmer, SAP Consultant, Oracle Specialist, etc. Some of them are most sought after by companies (Java, C++, monitoring, helpdesk) and available resources on the market are limited to be hired.
Due to the decreased competition and new demands of potential customers there are more and more companies able to provide resources related to IT. Suppliers are divided by recruitment agencies and outsourcing companies, which propose within their offers services such as recruitment process outsourcing (RPO) and knowledge process outsourcing (KPO). KPO model is the opportunity to develop recourses
carriers from both sides outsourcing companies and their customers. Knowledge of current market needs could help in the choice of study field by potential students.

more in full version


Total income of IT industry in Poland equals to the almost 2% of GDP and there is a tendency to increase. IT market in the polish regions focus mainly on the hardware market (57%), but IT services and software are more and more developed by new investors, which is strongly related to resources. Most companies have headhunters inside of the organization and they are able to run recruitment process by themselves, but some of them are using external support, which is provided by suppliers → recruitment agencies and outsourcing companies. There are different services proposed by potential partners: recruitment process outsourcing (RPO) and knowledge process outsourcing (KPO). KPO seems to be more appropriate to provide wider opportunities of carrier development for resources, which are employed by outsourcing companies and delegated to customers’ premises to work on their projects.What kind of positions are the most commonly employed in the IT field of activity? The answer is important for those, who are looking for a job, and universities, which are able to change their courses in order to adapt to the current market needs. Application management includes more resources, than infrastructure management → 55%. The most frequently recurring positions of developers (programmers) are Java and .NET and C/C++. Whereas in IM area the most positions being under recruitment process are related with systems and helpdesk. Many potential candidates would like to work for final customers, but in case of IT end clients employ about 22% of resources. Large outsourcing companies have the most demands for IT profiles → 78%. Knowing the current demand in the market, candidates seeking employment will be able to adapt their skills to the position being the most search by companies.    


[1]. Dale M., „Skuteczna rekrutacja i selekcja pracowników”, Oficyna Ekonomiczna, Kraków 2006.
[2]. Edenborough R., „Assessment methods in recruitment, selection & performance”, KOGAN PAGE, London 2005.
[3]. Fernando K. V., „Aligning recruitment to talent management efforts”, Strategy & Organizational Engineering, April 2008.
[4]. Gousset M., Keller B., Krishnamoorthy A., Woodward M., „Application lifecycle management”, Wiley Publishing, Indianapolis 2010.
[5]. Jenn N. G., „Headhunters and how to use them”, The Economist Newspaper Ltd, London 2005.
[6]. Pritchard C. W., „101 strategies for recruiting success”, AMACOM, New York 2007.
[7]. Rees G., French R., „Leading, managing and developing people”, CIPD, UK 2010.
[8]. Computerworld Top200, 2012.


Streszczenie: Dany dokument odnosi się do sektora IT, który jest sukcesywnie rozwijany przez krajowe i zagraniczne przedsiębiorstwa. Rynek IT można podzielić na hardware, software I usługi IT. Firmy funkcjonujące w danym sektorze dostarczają następujące usługi IT: monitoring, service / help desk, zarządzanie infrastrukturą i aplikacjami, itd. Posiadając coraz więcej inwestorów, którzy zatrudniają kandydatów związanych z działaniami informacji technologicznych, aktualnie coraz trudniej wyszukuje się i znajduje odpowiednich profili przyszłych współpracowników. To jest szansa dla agencji rekrutacyjnych i przedsiębiorstw outsourcingowych, aby zostać dostawcą ich potencjalnych klientów. W celu dostarczenia właściwych kandydatów, łowcy głów są wysoko wyspecjalizowani do rozpoznania potrzeb klienta i porównania ich do rekrutowanych profile. Dany dokument przedstawia, które stanowiska IT są najbardziej poszukiwane przez duże, outsourcingowe przedsiębiorstwa i finalnych klientów.

Słowa kluczowe: rynek IT, rekrutacja, outsourcing, zasoby, zarządzanie aplikacją, zarządzanie infrastrukturą, technologie IT.

摘要:这份文件被有关资讯科技业,相继开发的国内和国外公司。IT市场一般分为由硬件、 软件和 IT 服务。有关这一部门运营公司提供 IT 服务的资料如下: 监测、 服务/帮助服务、基础设施和应用程序管理,等等。更多和更多的投资者,雇用候选人与IT活动相关的现在很难搜索和查找的未来同伙适当的配置文件。这是招聘机构和外包公司的机会成为其潜在客户的供应商。若要提供合适的候选人猎头公司都是高度专门化认识到客户的需求,并比较它们对征聘配置文件。文档存在,它的位置是最想要的大型外包公司和最终客户。
关键词: IT 市场,招聘、 外包、 资源、 应用程序管理、 基础设施管理、 IT 技。

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