QUALITY MANAGEMENT APPROACH IN SUPPLY CHAIN LOGISTICS CASE OF SHIPPING MARITIME TRANSPORTATION - Polish Journal of Management Studies

Search
Polish Journal of Management Studies
 ISSN 2081-7452
Go to content

Main menu:

QUALITY MANAGEMENT APPROACH IN SUPPLY CHAIN LOGISTICS CASE OF SHIPPING MARITIME TRANSPORTATION

Abstracts > Vol 2

QUALITY MANAGEMENT APPROACH IN SUPPLY CHAIN LOGISTICS CASE OF SHIPPING MARITIME TRANSPORTATION

Benaissa M., Benabdelhafid A., Akkouri Z. *


Abstract


The importance of quality management practices in the achievement of operational results and customer satisfaction in logistics has been asserted in many studies. Satisfy the customer through the control of the triptych "Quality, Cost, Time." Therefore,  the survival of enterprises must include control of all processes. Or, find the links existing between the logistics chain parts and requirements of the quality process is not easy, for this reason it is better to make mapping process to award the possible  links so that we can adapt these two concepts together. This paper presents the results of an exploratory survey investigating the status of quality management practices in the logistics function in the logistics chain of shipping maritime transportation.


Key words: Quality management, logistics performances, logistic chain, customer satisfaction, shipping maritime transportation.

Introduction


Quality management programs have been implemented globally, across manufacturing and service industries. Leadership and team building have been identified as key factors in quality  management. From a quality management perspective, the emphasis of leadership is on the communication of values and the articulation of a vision [4]. These activities are similar to those prescribed by transformational leadership theory [2,6,11]. Thus,  leadership is viewed as a behavior that modifies the motivation or competencies of other researches [3]. The use of teams has been the primary mechanism to implement the necessary work force changes to achieve organizational goals [7,8], such as the enhancement  of customer service.


... more in full version

Summary


The quality management is an integral part of any logistics system; it can describe the performance of logistics system, assess the strengths and weaknesses and provide accountability. The present paper describes several indicators which are useful tools  for monitoring and evaluation of a logistics system. These indicators can be used to measure the availability of services in the process of maritime shipment forwarding and logistics system performance.

This study allowed us to identify the various processes of the pre and post delivery platform; to describe all processes and link them together in a mapping, to define data and the actors and the links between different processes,  to model the mapping process to determine the objectives for each process, build the matrix of indicators and integrate quality/logistics in the mapping process..
Several research perspectives can be detected at this research for example to establish procedures for the measurement of performance indicators to detect any potential shortfall, to extend this work to the whole of the platform  and port 'develop a repository that the mixed approach logistics and quality.
This work does not stop at the pre and post delivery, but must be extended to encompass the entire supply chain. Thus, it is best to apply the five principles the establishment of a quality that is leadership, customer focus,  employee involvement and approach the process at all links in the chain, then in our case it was more interested in the application of the latter principle.


References


[1]   Batson R.G., McGough K.D.,Quality planning for the manufacturing supply chain, Quality Management Journal, Vol. 13 No.1, 2006, p.33-43.

[2]   Bass B., Leadership and Performance Beyond Expectations. The Free Press, New York, 1985.
[3]   Bass B., Bass and Stogdill's Handbook of Leadership. The Free Press, New York,1990.
[4]   Bennis W., Nanus B., Leaders: The Strategies for Taking Charge. Harper & Row, New York, 1985.
[5]   Botta-Genoulaz V., Riane F., Special issue editorial: Operations and Supply Chain Management, Journal of Operations and Logistics, vol. Vol.1, issue 3, 2007, p.11-12.
[6]   Burns J., Leadership. Harper & Row, New York, 1978.
[7]   Coleman H.J., Why employee empowerment is not just a fad. Leadership & Organization, Development Journal 17(4), 1996, p.29-37.
[8]   Elmuti D., Sustaining high performance through self-managed work teams. Industrial Management 38(2), 1996, p.4-13.
[9]   Fynes B., Voss C., Seán D.B., The impact of supply chain relationship quality on quality performance. International Journal of Production Economics, 96 (3), 2005, p.339-354.
[10]   Juran J.M., The Quality Trilogy: A Universal Approach to Managing Quality, Quality Progress 19, 1986, p.19-24.
[11]   Kuhnert K., Lewis P., Transactional and transformational leadership: a constructive/development analysis. Academy of Management Review 12(4), 1987, p.637-647.
[12]   Holcomb M.C., Customer service measurement: a methodology for increasing customer value through utilization of the Taguchi strategy. Journal of Business Logistics 15(1), 1994, p.29-52.
[13]   Langley J., Holcomb M.C., Creating logistics customer value. Journal of Business Logistics 13(2), 1992, p.1-24.
[14]   Li S., Ragu-Nathan B., Ragu-Nathan T.S., Rao S.S., The impact of supply chain management practices on competitive advantage and organizational performance. The International Journal of Management Science(OMEGA), 34 (2),  2006.
[15]   Mentzer J.T., Managing channel relations in the 21st century. Journal of Business Logistics 14(1), 1993, p.27-41.
[16]   Read W.F., Miller M.S. The state of quality in logistics. International Journal of Physical Distribution and Logistics Management 21(6), 1991, p.32-47.
[17]   Robinson C., Manoj K. Malhotra, Defining the Concept of Supply Chain Quality Management and its Relevance to Academic and Industrial Practice. International Journal of Production Economics, Vol. 96, No. 3, 315-337, 2005,  The 15th most requested article in that journal in the period October-December 2004.

PODEJSCIE DO ZARZADZANIA JAKOSCIA W LOGISTYCZNYM LANCUCHU DOSTAW NA PRZYKLADZIE TRNSPORTU ZEGLUGA MORSKA


Streszczenie

Znaczenie praktyk zarzadzania jakoscia w osiaganiu wynikow operacyjnych i zadowoleniu klienta w logistyce udowadniane bylo w wielu badaniach. Satysfakcjonowanie klienta poprzez  kontrole tryptyku "jakosci, kosztow, czasu". Dlatego tez prawidlowe funkcjonowanie przedsiebiorstwa musi obejmowac kontrole nad wszystkimi procesami lub znalezc powiazania istniejace miedzy elementami lancucha logistycznego i wymaganiami jakosciowymi  procesow, co w rezultacie nie jest latwe. Z tego powodu korzystniejsze bedzie stworzenie procesow mapowania dla przydzielania ewentualnych powiazan, tak abysmy mogli dostosowac te dwa zagadnienia razem. W artykule przedstawiono wyniki badania ankietowego  oceniajacego poziom praktycznego zarzadzania jakoscia funkcji logistycznych w transporcie zegluga morska.



 
Back to content | Back to main menu