QUALITY MANAGEMENT APPROACH IN SUPPLY CHAIN LOGISTICS CASE OF SHIPPING MARITIME TRANSPORTATION
Benaissa M., Benabdelhafid A., Akkouri Z. *
The importance of quality management practices in the achievement of operational results and customer satisfaction in logistics has been asserted in many studies. Satisfy the customer through the control of the triptych "Quality, Cost, Time." Therefore, the survival of enterprises must include control of all processes. Or, find the links existing between the logistics chain parts and requirements of the quality process is not easy, for this reason it is better to make mapping process to award the possible links so that we can adapt these two concepts together. This paper presents the results of an exploratory survey investigating the status of quality management practices in the logistics function in the logistics chain of shipping maritime transportation.
Key words: Quality management, logistics performances, logistic chain, customer satisfaction, shipping maritime transportation.
Quality management programs have been implemented globally, across manufacturing and service industries. Leadership and team building have been identified as key factors in quality management. From a quality management perspective, the emphasis of leadership is on the communication of values and the articulation of a vision . These activities are similar to those prescribed by transformational leadership theory [2,6,11]. Thus, leadership is viewed as a behavior that modifies the motivation or competencies of other researches . The use of teams has been the primary mechanism to implement the necessary work force changes to achieve organizational goals [7,8], such as the enhancement of customer service.
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The quality management is an integral part of any logistics system; it can describe the performance of logistics system, assess the strengths and weaknesses and provide accountability. The present paper describes several indicators which are useful tools for monitoring and evaluation of a logistics system. These indicators can be used to measure the availability of services in the process of maritime shipment forwarding and logistics system performance.
This study allowed us to identify the various processes of the pre and post delivery platform; to describe all processes and link them together in a mapping, to define data and the actors and the links between different processes, to model the mapping process to determine the objectives for each process, build the matrix of indicators and integrate quality/logistics in the mapping process..
Several research perspectives can be detected at this research for example to establish procedures for the measurement of performance indicators to detect any potential shortfall, to extend this work to the whole of the platform and port 'develop a repository that the mixed approach logistics and quality.
This work does not stop at the pre and post delivery, but must be extended to encompass the entire supply chain. Thus, it is best to apply the five principles the establishment of a quality that is leadership, customer focus, employee involvement and approach the process at all links in the chain, then in our case it was more interested in the application of the latter principle.
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PODEJSCIE DO ZARZADZANIA JAKOSCIA W LOGISTYCZNYM LANCUCHU DOSTAW NA PRZYKLADZIE TRNSPORTU ZEGLUGA MORSKA
Znaczenie praktyk zarzadzania jakoscia w osiaganiu wynikow operacyjnych i zadowoleniu klienta w logistyce udowadniane bylo w wielu badaniach. Satysfakcjonowanie klienta poprzez kontrole tryptyku "jakosci, kosztow, czasu". Dlatego tez prawidlowe funkcjonowanie przedsiebiorstwa musi obejmowac kontrole nad wszystkimi procesami lub znalezc powiazania istniejace miedzy elementami lancucha logistycznego i wymaganiami jakosciowymi procesow, co w rezultacie nie jest latwe. Z tego powodu korzystniejsze bedzie stworzenie procesow mapowania dla przydzielania ewentualnych powiazan, tak abysmy mogli dostosowac te dwa zagadnienia razem. W artykule przedstawiono wyniki badania ankietowego oceniajacego poziom praktycznego zarzadzania jakoscia funkcji logistycznych w transporcie zegluga morska.