QUALITY MANAGEMENT SYSTEM AS THE BASISS OF QUALITY ASSURANCE AT VSB-TECHNICAL UNIVERSITY OF OSTRAVA
Cermak T., Hutyra M.*
VSB - Technical University of Ostrava (VSB-TUO) is the first and heretofore only public university in Czech Republic that has ISO 9001 certification. The Faculty of Mechanical Engineering was the one Faculty of VSB-TUO awarded the Czech Republic National Quality Award 2007 in the public sector category. The contribution describes the path of VSB-TUO in implementation of a quality management system to implementation of EFQM Excellence Model as step beyond ISO 9001certification.
(JEL: P11, O43, L15)
Key words: Quality Management System, Self-assessment, EFQM Excellence Model, National Quality Award.
Currently universities exist in a competitive environment, a principal reason why they must consider themselves organisations providing the services that satisfy their customers.
cooperation with business and public sector
The quality of the services provided is the result of the quality of processes that are used to secure them. Quality of processes is determined by the quality of the management of the university. If we want to improve the quality of services provided by the university, it follows that we must start with improving the quality of university management. To lead and operate an organization successfully, it is necessary to manage it in a systematic and visible manner. This was the reason that VSB-TUO decided to implement QMS as inherent part of university management.
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The implemented QMS brings the benefits both to customers and stakeholders of the university (students, employers, society), and to university itself. The results of the implemented TQM approach at the VSB-TUO and participation in the Program of the Czech Republic National Quality Award are very positive. The orientation to the complex quality improved the university life, its processes and efficiency.
 ISO 9001:2000 Quality management systems - Requirements
 EFQM Excellence Model, EFQM Brussels Repesentative Office, Belgium ISBN 90-5236-242-4. Internet: http://www.efqm.org/
 The EFQM Excellence Model- Higher Education Version 2003, Centre for Integral Excellence Sheffield Hallam University, 2003.
 TRIS-EFQM model version 4.2, - Method for Quality Improvement of Higher Education, TRIS edition , KHKempen, Kleinhoefstraat 4, B2440 Geel, Bellgium ISBN 9080779725
SYSTEM ZARZADZANIA JAKOSCIA JAKO PODSTAWA ZAPEWNIENIA JAKOSCI W POLITECHNICE W OSTRAWIE
Politechnika w Ostrawie (VSB-TUO) jest pierwsza i dotychczas jedyna publiczna uczelnia wyzsz a w Czechach, ktora posiada certyfikat ISO 9001. W roku 2007 Wydzialowi In zynierii Mechanicznej przyznano czeska nagrode jako sci (the Czech Republic National Quality Award) w kategorii sektora publiczengo. Artykul przedstawia s ciezke wdrazania systemu zarz adzania jakoscia przez VS B-TUO az do implementacji Modelu Doskonalosci (EFQM Excellence Model), co bylo krokiem niezbednym do uzyskania certyfikatu ISO 9001.