SYSTEM APPROACH to ASSURE QUALITY of EDUCATION at the FACULTY of MANAGEMENT of CZESTOCHOWA UNIVERSITY of TECHNOLOGY - Polish Journal of Management Studies

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SYSTEM APPROACH to ASSURE QUALITY of EDUCATION at the FACULTY of MANAGEMENT of CZESTOCHOWA UNIVERSITY of TECHNOLOGY

Abstracts > Vol 8

SYSTEM   APPROACH TO   ASSURE   QUALITY OF EDUCATION   AT   THE FACULTY OF   MANAGEMENT OF   CZESTOCHOWA UNIVERSITY OF TECHNOLOGY
Ulewicz R.


Abstract
: The article presents   experiences   of   implementing the internal   quality assurance system   at the Faculty of   Management   of the Czestochowa University of Technology. In the literature,   there is no   ready-made   solution connected with   the functioning of   internal quality assurance system, there   are just   defined   good practices.   One of the solutions   used   by universities   is to use the   model based   on the ISO   9001 standard   or   EFQM model .  Faculty of Management   has chosen   model   based   on ISO   9001 standards , the modification  of this system   gives great implementing   potential in higher education   regardless of   the educational profile.

Key words: quality of education ,  system approach,   ISO 9001

Introduction

Quality , as defined by  the Dictionary   of the Polish Language   is a certain   degree of perfection .  This concept   with regard to   education   can be understood   as the degree of   its appropriateness , which is  also   an expression of   the mission   to discover and   report the truth   and to cooperate   with the socio -economic environment.  Public   and private   institutions of higher education   are guided by   the principle   of freedom   of teaching ,  at the same time  being subject to  certain   guidelines,   as defined  in  the Law   on Higher Education ( Act of 27  July 2005 ).  In addition to   the mission   and objectives of the   university ,  which assume   taking care of   the quality of education , the obligations  in this regard are   governed by   the Act .  Therefore,  a t internal level  there  are formed   quality assurance systems of education   in which   there are   supported and   monitored   efforts to   systematically   improve quality   at university.   Universities   monitor   professional careers of   its graduates   in order to adapt   fields of study   and   educational programs   to the needs of   the labour market.   They carry out   studies   with a view to   education outcomes ,  corresponding to   the National   Qualifications Framework   in   the   areas of education and   fields of study.   Pro-quality  a ctivities   at an internal level   need not to be confined   to the activity   of   the university .  At the Faculty   of Management   student is   co-responsible   for the level of   quality of education   by participating   in the works of   the committee   as well as   direct meeting   with   faculty   plenipotentiary for   quality assurance of education. External institutions   acting   independently   to   improve   the quality of education   are   Accreditation   Commissions ,  such as the   Polish   Accreditation Committee ,  performing the assessment   at   a given   field of study ,  taking decisions of having the   rights   of units for   conducting   studies at given field .  Rankings   of higher education institutions , in turn,  reflect the need   to have   knowledge of   their relative position , which is  an expression of   the need to have   information on the quality   of education.   There is taken   at European level   cooperation on   complying with consistently high standards   of education.
One of the main   documents   dealing with   the issue of   quality assurance in education   is a report   prepared   by the European Association   for Quality Assurance   in Higher Education ,  including   standards and guidelines for   internal   and   external quality assurance   in higher education.   Within the internal   systems   following actions are proposed   [ 1]:

  • developing   policy and procedures for   quality assurance   ( institutions should  have a policy   and   associated procedures   within the range of quality   and standards of   offered   programs and their   effects, they also should take   on themselves commitment to   develop the culture of   quality) ,

  • approval , monitoring and  periodic review of   programs and their   effects ( institutions should  have mechanisms   for approval,   periodic review   and monitoring   of their programs   and their   effects ),

  • students evaluation ( students should be  assessed   according to published   and   consistently applied   criteria ,  rules and procedures ),

  • quality assurance of   the teaching staff   (institutions   should guarantee that   teaching staff   has adequate   qualifications and   competences ),

  • learning   resources   and   student support   means   (resources   to support   student learning   must be   sufficient and appropriate   for each program ),

  • information systems   (institutions   should collect ,  analyse   and use information   for effective   management of   offered   programs   of study and   other activities ),

  • publishing information   ( institutions should  at regular intervals   publish  up-to-date   and   objective information ,  in qualitative and quantitative   terms, on   programs they   offer   and their   effects .

However,   European standards   for external quality assurance   of higher education   should be reflected   in activities   such as   [ 1]:

  • use of   education   internal quality assurance   procedures   (please   take into account   effectiveness of   internal quality assurance   processes ),

  • development of   external quality assurance   processes   ( first  should be   determined their   goals   and tasks that   should be published   with description of   provided procedures ),

  • criteria   for   decisions   (decisions   should be based   on clearly defined ,  published   and   consistently applied   criteria ),

  • processes   suitable for   specific purpose   ( processes should  be designed in   a way that ensures   their suitability   to carry out   the set goals and   tasks) ,

  • reporting ,

  • supplementary procedures ,

  • periodicity of   maintenance ( should be   cyclically   taken action in   the range   of external quality assurance   of institutions and   / or   programs and to   establish the procedures   for   inspection) ,

  • system   analysis   ( should be periodically   prepared   summary reports   which give an overview   and analysis of   general conclusions of   carried out inspections   /   audits ).


more in full version

Summary

Possession of an internal quality assurance system is mandatory. Art. 9 of point 3c) of the Law on Higher Education [12] - Minister determined by regulation the operation of the internal quality assurance system of education in the scope of the analysis of education outcomes. Article 66, point 3a) - Rector supervises the implementation and improvement of university quality assurance system of education. In the responsibility of the university authorities is the way to develop and implement such a system and to determine the degree of formalization. Too high degree of formalization can reduce the diversity and creativity of academic environment. When forming the internal quality assurance system should be found a balance between standards, procedures, instructions, controls and their suitability for a particular purpose with particular emphasis on autonomy and institutional diversity. Taking care of the quality of academic didactics, expressed in multilateral development of student requires continuous improvement in the range of interaction researcher and teacher, corresponding processes, i.e. education and studying and variables which determine the outcome, and that is: respect for the rules, setting goals in the category of function, activity and tasks, selecting relevant content for their implementation, methods, organizational forms, teaching means, a place of taking classes, and methods of evaluation, progress that students acquire in the process of education and studying. Multidimensionality of the concept of quality and the need to monitor such a large number of factors indicate the need to use information systems to automate the process of collection and analysis of at least some of the factors affecting the efficiency of the education process [7-10]. The main objective of quality assurance system is to build a culture of quality that is collective responsibility for education, patterns of behaviour and activities related to care for quality.

References

[1]. Standardy i wskazówki dotyczące zapewnienia jakości kształcenia w Europejskim Obszarze Szkolnictwa Wyższego, Europejskie Stowarzyszenie na rzecz Zapewnienia Jakości w Szkolnictwie Wyższym, Helsinki 2005
[2]. Kraszewski R., TQM teoria i praktyka, TNOik, Toruń, 2001
[3]. Ulewicz R., Borkowski S., Ulewicz M. Podejście procesowe w zarządzaniu jakością w gminie, Zeszyty naukowe WSZiM,  Sosnowiec, Ser.Zarz.i Mark.z.5 (1/2004) 4
[4]. http://tadeusz.wawak.pl/system/files/znormalizowany_szj_w_szkole_wyzszej.pdf, Access on: 14.10.2013.
[5]. Ulewicz R., Wewnętrzny System Zapewnienia Jakości Kształcenia na Wydziale Zarządzania, Politechnika Częstochowska, Częstochowa 2012.
[6]. http://www.uoc.edu/symposia/academic_rankings/pdf/Josep_Anton_Ferre.pdf, Access on: 14.10.2013.
[7]. Udrescu M., Coderie C., Grabara J., Change Manegement in the Organizational Culture of Small and Medium Enterprises. Revista Romana de Statistica - Supliment Trim III, Romanian Statistical review – Supplement, Romania 2012
[8]. Grabara J., Kształcenie inżynierów jako system logistyczny. Prace Wydziału Zarządzania Politechniki Częstochowskiej, Seria Seminaria i Konferencje nr 4, Częstochowa 2000.
[9]. Ulewicz R., Wewnętrzny system zapewnienia jakości kształcenia - teoria i praktyka. Rozdział 12., Wykorzystanie wybranych technologii komunikacji w zarządzaniu wartością organizacji. Pod red. nauk. Leszka Kiełtyki, Wydawnictwo Politechniki Częstochowskiej, Częstochowa 2012.
[10]. Ślusarczyk, B., S. Kot., Survey on requirements for logistics employee, ALS. ALS. Advanced Logistic Systems. Theory and Practice 4 (2010): 27-32.
[11]. Skrzypek E., System zapewnienia jakości, Jakość kształcenia w szkolnictwie wyższym, Słownik Tematyczny, red. M. Wójcicka, Centrum Badań Polityki Naukowej i Szkolnictwa Wyższego, Uniwersytet Warszawski, Warszawa 2001.
[12]. USTAWA z dnia 27 lipca 2005 r. Dz. U. 2005 Nr 1264 poz. 1365, Prawo o szkolnictwie wyższym. http://isap.sejm.gov.pl/DetailsServlet?id=WDU20051641365, Access on: 14.10.2013

PODEJŚCIE SYSTEMOWE W ZAPEWNIENIU JAKOŚCI KSZTAŁCENIA NA WYDZIALE ZARZĄDZANIA POLITECHNIKI CZĘSTOCHOWSKIEJ


Streszczenie
:

artykuł prezentuje doświadczenia związane z wdrożeniem wewnętrznego systemu zapewnienia jakości na Wydziale Zarządzania Politechniki Częstochowskiej. W literaturze nie występuje gotowe rozwiązanie dotyczące funkcjonowania wewnętrznego systemu zapewnienia jakości, znajdują się tylko opisy dobrych praktyk. Jednym z rozwiązań stosowanych przez uniwersytety jest model oparty na standardach ISO 9001 czy modelu EFQM. Wydział Zarządzania wybrał model oparty na standardach ISO 9001, a modyfikacja tego modelu daje wielkie możliwości wdrożeń w obszarze wyższej edukacji, niezależnie od jej profilu.

Słowa kluczowe:
jakość edukacji, podejście systemowe, ISO 9001

系統的方法,以確保優質的教育,管理CZESTOCHOWA大學學報學部

摘要:本文介紹了在管理技術的琴斯托霍瓦大學學院實施部質量保證體系的經驗。在文獻中,沒有現成的解決方案,部質量保證體系的運作連接,還有剛才定義好的做法。一個用於大學的解決方案是基於ISO9001標準或EFQM模型中使用的模型。管理學院選擇了基於ISO9001標準的模型,這個系統的修改高等教育提供了很大的潛力實現無論教育狀況的。
關鍵詞:教育質量,系統的方法,通過ISO 9001


 
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